Sounds like this is the first of two replies. Hopefully I get more than this because this is not really an answer.
Thank you for contacting Starbucks Coffee Company.
I can certainly understand why you are upset at the waste of a plastic cup every time you purchase a beverage, despite bringing in your own mug. This is a frustration we share with you.
The reason for this waste is actually quite simple and completely beyond our control. Starbucks, like any food service business, is bound by local and state health department laws and statutes. In many communities, these statutes forbid us from taking customer’s personal cups and dishes into the food preparation areas.
Here at Starbucks, we are trying to improve recycling efforts in the communities that we serve, and we continue to offer a discount to customers who bring in their own mugs and tumblers, because this is one of the changes we are trying to make. We want to increase this practice, and we hope that our communities will see the need for these changes.
Starbucks is committed to protecting and improving the environment, and is continually pursuing opportunities to reduce, reuse, and recycle our waste products where commercial facilities exist. While we try to recycle all items that we can in our stores, not all items can be recycled at this time such as Starbucks Cards.
Please know that we appreciate your comments and that we take our responsibility to the environment very seriously. Your concerns will be forwarded to our utility specialist, who manages in-store recycling for North America. If you have additional questions or comments, please contact us at email@example.com or call 1-800-235-2883 to speak directly with a customer relations representative.
Thank you again for contacting Starbucks Coffee Company.
Customer Relations Representative